Resilience Skills
RESILIENCE SKILLS Resilience means knowing how to cope in spite of setbacks, or barriers, or limited resources. Resilience is a measure of how much we want something and how much we are willing, and able, to overcome obstacles to get it. Resilience theory refers to [...]
Compassion Fatigue
Compassion fatigue is a condition characterized by a gradual lessening of compassion for others. Those who study compassion fatigue note that the condition is often common among workers who work directly with victims of trauma, disasters, or illness. In modern society it is most [...]
Understanding Workplace Stress – Skills for Managers and Supervisors
Supervisors and Managers face enormous demands in our fast-paced, bottom line, multi-tasking society. This course introduces managers to the complex issue of stress in the workplace, including what workplace stress is, its causes and negative impacts. Supervisors and managers alike will learn to identify what is good stress (sometimes referred [...]
Stress in the Workplace
This course will introduces participants to the complex issue of stress in the workplace, what is workplace stress, causes and impacts, what is good stress and what is bad stress, and which stresses can you control and what are the most important to change. The focus of [...]
Active Listening -Improve Your Communication and Enhance Relationships
Active listening is one of the most important skills you can have. How well you listen has a major impact on your employment and the quality of the relationships with others in the workplace. This workshop focuses on effective listening skills and covers: Barriers to [...]
Assertiveness
This workshop examines what assertiveness is and aims to raise self-confidence and increase your ability to communicate effectively with others in the workplace and with customers. In this workshop, you will explore: Assertiveness versus passive or aggressive stances, How assertive you are, Barriers to assertive [...]
Boundaries
This workshop assists you to understand the role personal boundaries in our lives and how important they are to achieving life balance, personal contentment and overall health and wellness. In this workshop, you will explore: What are boundaries, How clear are our personal boundaries with [...]
A Balanced Life
In modern life, all of us are asking how one establishes a work/life balance. Explore what work/life balance means to you and what strategies you have available to achieve a meaningful work/life balance. In this workshop, you will explore: What does balance look like? How [...]
Communication Courses for Professional Development
Communication Styles This workshop will explore the nature of communications, the four communications styles, identify your personal styles, and how this knowledge can be applied in interactions with others. In this workshop, you will explore: Which style do we usually communicate in? Do we communicate [...]
Anger Management Series
This three-part series is designed to assist employers, managers, supervisors and employees. Part 1 establishes protocols for the workplace for those with responsibility for supervising and provides information on how Parts 2 & 3 will work with employees to examine inappropriate emotional responses in the [...]
Conflict Management Styles
Dealing effectively with workplace conflict is a meaningful way to discuss important issues, open lines of communication and strengthen relationships. This workshop will examine what creates conflict for us, how we respond, and how it can be managed for mutual gain. In this workshop, you [...]
Learning Styles
It is important to understand that we all learn differently. Our own learning style plays a large part in our learning experience and a greater understanding of that learning experience helps us to optimize our opportunities to learn. This workshop will discuss different learning styles, [...]
Thinking Traps & Errors
All of us wonder how past experience influences our judgement, or makes us feel cautious or on edge. These unhelpful thinking styles are called thinking traps or errors. This workshop help you to recognize these thinking traps and provide important steps to help you release [...]
Attention Management
Perhaps the key to professional and personal productivity is not “time management” but rather attention management. Current research show that the problem is not that we’re getting distracted from work; it's that we’re getting distracted from important work by other work. This leads to perpetual [...]
Trauma and PTSD
This workshop explores the psychological impact of trauma from many different sources and the appropriate responses to support employees, others, and yourself. In this workshop, you will explore: Types of trauma Trauma event checklist PTSD checklist Understanding the window of tolerance