This workshop examines what assertiveness is and aims to raise self-confidence and increase your ability to communicate effectively with others in the workplace and with customers.

In this workshop, you will explore:

  • Assertiveness versus passive or aggressive stances,
  • How assertive you are,
  • Barriers to assertive communication,
  • Myths,
  • Tips for assertive communication and mutual respect, and
  • Understand “I” statements.